Laptop running slow

Hello Guys, I’m a proud supporter of my favorite tech website (yes, I’m brown nosing for brownie points). You guys successfully and painlessly helped me with a previous ISM problem, I’m hoping you guys can help me again.

I’m on my dad’s computer and it is extremely slow. I ran a virus check and defragmented his hard drive and there is no apparent reason for the computer to be so sluggish. I ran a hijack file which I will paste below.

My dad has a Dell Desktop computer that is a few years old. He connects to the internet with Verizon DSL. I’m able to log onto his connection with my laptop (never at the same time) without any problems. His computer always says that it is not fully protect (he uses McAfee), but everytime we try to fix it, we are sent into circles by tech support.

I don’t know what other information you require but I will be more than happy to update later on. Please review and assist if you can. I appreciate your assistance.

Here is the file: Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:31:00 PM, on 12/7/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16544) Boot mode: Normal

Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\WINDOWS\system32\cisvc.exe C:\WINDOWS\System32\CTsvcCDA.exe C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\program files\common files\mcafee\mna\mcnasvc.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe C:\PROGRA~1\McAfee\MSC\mcpromgr.exe c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe C:\Program Files\McAfee\MPF\MPFSrv.exe C:\WINDOWS\System32\nvsvc32.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\MsPMSPSv.exe C:\WINDOWS\Explorer.EXE c:\PROGRA~1\mcafee.com\agent\mcagent.exe c:\PROGRA~1\mcafee\VIRUSS~1\mcvsshld.exe C:\WINDOWS\BCMSMMSG.exe C:\WINDOWS\System32\DSentry.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe C:\Program Files\Real\RealPlayer\RealPlay.exe C:\Program Files\Lexmark X74-X75\lxbbbmon.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\SiteAdvisor\6172\SiteAdv.exe C:\WINDOWS\wt\updater\wcmdmgr.exe C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe C:\Program Files\Dell Photo AIO Printer 922\dlbtbmon.exe C:\Program Files\Verizon\McciTrayApp.exe C:\Program Files\Verizon\VSP\VerizonServicepoint.exe C:\Program Files\DellSupport\DSAgnt.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Internet Explorer\iexplore.exe c:\PROGRA~1\mcafee\msc\mcuimgr.exe C:\WINDOWS\system32\cidaemon.exe C:\PROGRA~1\DELLSU~1\DSBrws.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com/ R0 – HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 – HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dellnet.com/ O2 – BHO: AcroIEHlprObj Class – {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} – C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 – BHO: (no name) – {089FD14D-132B-48FC-8861-0048AE113215} – C:\Program Files\SiteAdvisor\6172\SiteAdv.dll O2 – BHO: Verizon Broadband Toolbar – {4E7BD74F-2B8D-469E-8CB0-AB60BB9AAE22} – C:\PROGRA~1\VOL_TO~1\VOL_TO~1.DLL O2 – BHO: scriptproxy – {7DB2D5A0-7241-4E79-B68D-6309F01C5231} – c:\PROGRA~1\mcafee\VIRUSS~1\scriptcl.dll O2 – BHO: (no name) – {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} – C:\Program Files\Microsoft Money\System\mnyviewer.dll O3 – Toolbar: McAfee SiteAdvisor – {0BF43445-2F28-4351-9252-17FE6E806AA0} – C:\Program Files\SiteAdvisor\6172\SiteAdv.dll O3 – Toolbar: Verizon Broadband Toolbar – {4E7BD74F-2B8D-469E-8CB0-AB60BB9AAE22} – C:\PROGRA~1\VOL_TO~1\VOL_TO~1.DLL O4 – HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 – HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe O4 – HKLM\..\Run: [diagent] “C:\Program Files\Creative\SBLive\Diagnostics\diagent.exe” startup O4 – HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE O4 – HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe O4 – HKLM\..\Run: [MoneyStartUp10.0] “C:\Program Files\Microsoft Money\System\Activation.exe” O4 – HKLM\..\Run: [MMTray] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe O4 – HKLM\..\Run: [AdaptecDirectCD] “C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe” O4 – HKLM\..\Run: [Lexmark X74-X75] “C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe” O4 – HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER O4 – HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe O4 – HKLM\..\Run: [nwiz] nwiz.exe /install O4 – HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN O4 – HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch O4 – HKLM\..\Run: [QuickTime Task] “C:\Program Files\QuickTime\qttask.exe” -atboottime O4 – HKLM\..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6172\SiteAdv.exe O4 – HKLM\..\Run: [Dell Photo AIO Printer 922] “C:\Program Files\Dell Photo AIO Printer 922\dlbtbmgr.exe” O4 – HKLM\..\Run: [DLBTCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLBTtime.dll,_RunDLLEntry@16 O4 – HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k O4 – HKLM\..\Run: [Verizon_McciTrayApp] C:\Program Files\Verizon\McciTrayApp.exe O4 – HKLM\..\Run: [VerizonServicepoint.exe] “C:\Program Files\Verizon\VSP\VerizonServicepoint.exe” /AUTORUN O4 – HKCU\..\Run: [MSMSGS] “C:\Program Files\Messenger\msmsgs.exe” /background O4 – HKCU\..\Run: [DellSupport] “C:\Program Files\DellSupport\DSAgnt.exe” /startup O4 – HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 – HKCU\..\Run: [AOL Fast Start] “C:\Program Files\America Online 9.0a\AOL.EXE” -b O4 – HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 – Global Startup: Digital Line Detect.lnk = ? O4 – Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE O8 – Extra context menu item: &AOL Toolbar Search – c:\program files\aol\aol toolbar 3.0\resources\en-US\local\search.html O8 – Extra context menu item: E&xport to Microsoft Excel – res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O9 – Extra button: Real.com – {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} – C:\WINDOWS\System32\Shdocvw.dll O9 – Extra button: MoneySide – {E023F504-0C5A-4750-A1E7-A9046DEA8A21} – C:\Program Files\Microsoft Money\System\mnyviewer.dll O9 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe O9 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe O16 – DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) – https://activatemydsl.verizon.net/sd…SL/tgctlcm.cab O16 – DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} – http://aolcc.aol.com/computercheckup/qdiagcc.cab O16 – DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) – http://download.mcafee.com/molbin/sh…1/mcinsctl.cab O16 – DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) – http://download.mcafee.com/molbin/sh…26/mcgdmgr.cab O16 – DPF: {FA13A9FA-CA9B-11D2-9780-00104B242EA3} (WildTangent Control) – file://D:\games\WebDriverFullInstall.exe O20 – Winlogon Notify: !SASWinLogon – C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 – Service: Ad-Aware 2007 Service (aawservice) – Lavasoft AB – C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe O23 – Service: Creative Service for CDROM Access – Creative Technology Ltd – C:\WINDOWS\System32\CTsvcCDA.exe O23 – Service: dlbt_device – Dell – C:\WINDOWS\system32\dlbtcoms.exe O23 – Service: DSBrokerService – Unknown owner – C:\Program Files\DellSupport\brkrsvc.exe O23 – Service: McAfee E-mail Proxy (Emproxy) – McAfee, Inc. – C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe O23 – Service: InstallDriver Table Manager (IDriverT) – Macrovision Corporation – C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 – Service: LexBce Server (LexBceS) – Lexmark International, Inc. – C:\WINDOWS\system32\LEXBCES.EXE O23 – Service: McAfee HackerWatch Service – McAfee, Inc. – C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe O23 – Service: McAfee Update Manager (mcmispupdmgr) – McAfee, Inc. – C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe O23 – Service: McAfee Services (mcmscsvc) – McAfee, Inc. – C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe O23 – Service: McAfee Network Agent (McNASvc) – McAfee, Inc. – c:\program files\common files\mcafee\mna\mcnasvc.exe O23 – Service: McAfee Scanner (McODS) – McAfee, Inc. – C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe O23 – Service: McAfee Protection Manager (mcpromgr) – McAfee, Inc. – C:\PROGRA~1\McAfee\MSC\mcpromgr.exe O23 – Service: McAfee Redirector Service (McRedirector) – McAfee, Inc. – c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe O23 – Service: McAfee Real-time Scanner (McShield) – McAfee, Inc. – C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe O23 – Service: McAfee SystemGuards (McSysmon) – McAfee, Inc. – C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe O23 – Service: McAfee Personal Firewall Service (MpfService) – McAfee, Inc. – C:\Program Files\McAfee\MPF\MPFSrv.exe O23 – Service: Intel(R) NMS (NMSSvc) – Intel Corporation – C:\WINDOWS\System32\NMSSvc.exe O23 – Service: NVIDIA Display Driver Service (NVSvc) – NVIDIA Corporation – C:\WINDOWS\System32\nvsvc32.exe

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