Laptop running slow

Hey all,

I have a problem with this computer. It takes forever to do anything. It’s like it can only do one thing at a time its so slow. When I turn it on and log into my profile, it takes about 5 mins for it to load the desktop and about another 5 mins to load the antivirus software (Norton Security Suite 2010). The same goes for everything I do on this computer, it takes a while for the internet browser (IE 8 and FireFox), opening any program on this computer takes a while to load up. I have run Norton and it doesn’t come up with anything. I have done a system restore a couple of times but it doesn’t seem to help any.

Here are some specs for the computer:

OS Name Microsoft Windows XP Professional Version 5.1.2600 Service Pack 3 Build 2600 System Manufacturer Dell Computer Corporation System Model Dimension 2400 System Type X86-based PC Processor x86 Family 15 Model 2 Stepping 9 GenuineIntel ~2658 Mhz BIOS Version/Date Dell Computer Corporation A05, 12/2/2003 SMBIOS Version 2.3 Total Physical Memory 256.00 MB Available Physical Memory 36.10 MB Total Virtual Memory 2.00 GB Available Virtual Memory 1.96 GB Page File Space 688.49 MB

Here is the HJT report from today:

Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 11:11:55 AM, on 6/7/2010 Platform: Windows XP SP3 (WinNT 5.01.2600) MSIE: Internet Explorer v8.00 (8.00.6001.18702) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe C:\WINDOWS\system32\QosServM.exe C:\Program Files\Google\Update\1.2.183.23\GoogleCrashHandler.exe C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\hkcmd.exe C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\Program Files\parentalcontrol\parentalcontrol.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe C:\Program Files\HP\Digital Imaging\Product Assistant\bin\hprblog.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\DOCUMENTS AND SETTINGS\JEREMY\MY DOCUMENTS\DOWNLOADS\PROCEXP.EXE C:\Program Files\Windows Live\Contacts\wlcomm.exe C:\intelliscript\agentapp.exe C:\Program Files\Avaya\Avaya IP Agent\IpAgent.exe C:\WINDOWS\System32\rsvp.exe C:\WINDOWS\system32\notepad.exe C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local O2 – BHO: AcroIEHelperStub – {18DF081C-E8AD-4283-A596-FA578C2EBDC3} – C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 – BHO: Parental Control Toolbar – {4E7BD74F-2B8D-469E-9FA5-A33DE8DBE931} – C:\PROGRA~1\PARENT~1\PARENT~1.DLL O2 – BHO: (no name) – {5C255C8A-E604-49b4-9D64-90988571CECB} – (no file) O2 – BHO: Symantec NCO BHO – {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} – C:\Program Files\Norton Security Suite\Engine\4.2.0.12\coIEPlg.dll O2 – BHO: Symantec Intrusion Prevention – {6D53EC84-6AAE-4787-AEEE-F4628F01010C} – C:\Program Files\Norton Security Suite\Engine\4.2.0.12\IPSBHO.DLL O2 – BHO: Windows Live Sign-in Helper – {9030D464-4C02-4ABF-8ECC-5164760863C6} – C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 – BHO: Google Gears Helper – {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} – C:\Program Files\Google\Google Gears\Internet Explorer\0.5.36.0\gears.dll O3 – Toolbar: (no name) – {CCC7A320-B3CA-4199-B1A6-9F516DD69829} – (no file) O3 – Toolbar: Parental Control Toolbar – {4E7BD74F-2B8D-469E-9FA5-A33DE8DBE931} – C:\PROGRA~1\PARENT~1\PARENT~1.DLL O3 – Toolbar: Norton Toolbar – {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} – C:\Program Files\Norton Security Suite\Engine\4.2.0.12\coIEPlg.dll O4 – HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 – HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 – HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 – HKLM\..\Run: [StorageGuard] “C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe” /r O4 – HKLM\..\Run: [parentalcontrol] “C:\Program Files\parentalcontrol\parentalcontrol.exe” “C:\Program Files\parentalcontrol\parentalcontrol.dll” “parentalcontrol” O4 – HKLM\..\Run: [Adobe Reader Speed Launcher] “C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe” O4 – HKLM\..\Run: [Adobe ARM] “C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe” O4 – HKLM\..\Run: [QuickTime Task] “C:\Program Files\QuickTime\QTTask.exe” -atboottime O4 – HKLM\..\Run: [iTunesHelper] “C:\Program Files\iTunes\iTunesHelper.exe” O4 – HKCU\..\Run: [msnmsgr] “C:\Program Files\Windows Live\Messenger\msnmsgr.exe” /background O4 – HKCU\..\Run: [Messenger (Yahoo!)] “C:\PROGRA~1\Yahoo!\Messenger\YahooMessenger.exe” -quiet O4 – HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 – Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 – Global Startup: pwreset.lnk = C:\Program Files\Avaya\Avaya IP Agent\Service Provider\pwreset.exe O4 – Global Startup: VPN Client.lnk = ? O8 – Extra context menu item: E&xport to Microsoft Excel – res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000 O9 – Extra button: (no name) – {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} – C:\Program Files\Google\Google Gears\Internet Explorer\0.5.36.0\gears.dll O9 – Extra ‘Tools’ menuitem: &Gears Settings – {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} – C:\Program Files\Google\Google Gears\Internet Explorer\0.5.36.0\gears.dll O9 – Extra button: Send to OneNote – {2670000A-7350-4f3c-8081-5663EE0C6C49} – C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 – Extra ‘Tools’ menuitem: S&end to OneNote – {2670000A-7350-4f3c-8081-5663EE0C6C49} – C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 – Extra button: Research – {92780B25-18CC-41C8-B9BE-3C9C571A8263} – C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL O9 – Extra button: (no name) – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 – Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe O9 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe O16 – DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) – http://update.microsoft.com/windowsu…?1268007523000 O17 – HKLM\System\CCS\Services\Tcpip\..\{DF0482A8-F9CF-467D-A34A-14503244D968}: Domain = ocurrance.net O17 – HKLM\System\CCS\Services\Tcpip\..\{DF0482A8-F9CF-467D-A34A-14503244D968}: NameServer = 192.168.0.170,192.168.4.193 O17 – HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = ocurrance.net O17 – HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = ocurrance.net O22 – SharedTaskScheduler: Browseui preloader – {438755C2-A8BA-11D1-B96B-00A0C90312E1} – C:\WINDOWS\System32\browseui.dll O22 – SharedTaskScheduler: Component Categories cache daemon – {8C7461EF-2B13-11d2-BE35-3078302C2030} – C:\WINDOWS\System32\browseui.dll O23 – Service: Apple Mobile Device – Apple Inc. – C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe O23 – Service: Bonjour Service – Apple Inc. – C:\Program Files\Bonjour\mDNSResponder.exe O23 – Service: Cisco Systems, Inc. VPN Service (CVPND) – Cisco Systems, Inc. – C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe O23 – Service: Google Update Service (gupdate) (gupdate) – Google Inc. – C:\Program Files\Google\Update\GoogleUpdate.exe O23 – Service: iClarityQoSService – AVAYA Communication – C:\WINDOWS\system32\\QosServM.exe O23 – Service: InstallDriver Table Manager (IDriverT) – Macrovision Corporation – C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 – Service: iPod Service – Apple Inc. – C:\Program Files\iPod\bin\iPodService.exe O23 – Service: Norton Security Suite (N360) – Symantec Corporation – C:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exe — End of file – 8209 bytes

I would really appreciate any help I can get on this issue as I am computer friendly, but am far from knowing what to do at this point.

Thanks,

JayDub

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